Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.

Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Ron’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and Harvard Business Review. For many years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.

He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.

He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.

Ron resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.

Leena Nair is the first female, first Asian, youngest ever CHRO of Unilever and member of the Unilever Leadership Executive (ULE), which is responsible for delivering Unilever’s business & financial performance. Leena bears overall responsibility for the 160,000-strong human capital of Unilever, which operates across multiple regulatory and labour environments spread over 190 countries. She ensures the company has the right people, in the right roles, with the right capabilities and mindset to deliver high business performance. This is a key enabler for Unilever to meet its ambitious business goals with positive environmental and social impact. Throughout her career, Leena has gained a strong reputation for her leadership ability to ignite outstanding business growth. Through always-on learning and constant experimentation, together with an outside-in view of her customer, Leena ensures that her people and business stay ahead of the curve. Leena is also a Non-Executive Director of BT, BEIS (The Department of Business, Energy, and Industrial Strategy for the UK) and a member of the board for the Leverhulme Trust. Her purpose is to “ignite the human spark for a better business and better world”.

Zahid Mubarik is an internationally acclaimed thinker, writer, speaker, thought leader and influencer on strategic human capital data analytics. He is founding member of ISO Geneva Technical Committee 260 for developing HR global Standards since 2011. Zahid contributed towards HR standards development during meetings at Washington, London, Melbourne, Rotterdam, Paris, Singapore, Bali and Milan. He also served as Global Convener of ISO Working Group on HR Metrics Standards. During his leadership, ISO published two global HR standards including ISO 30410: Impact of Hire and ISO 30411: Quality of Hire. He also served as member of Working Group developing ISO 30414: Guidelines for Internal and External Human Capital Reporting.

Zahid is a member of Pakistan Stock Exchange and Pakistan Institute of Corporate Governance selected Task Force on ESGDisclosure. He has a knack in using Human Capital Analytics to transform organization on (S-Social) in ESG context. Zahid is SHRM Partner and President SHRM Forum Pakistan. He competency based global HR certification in Pakistan. He coached more than 200 people acquiring SHRM global HR Certification and helped organizations in transforming to competency-based HR system.

Zahid introduced Global Diversity, Equity & Inclusion Benchmarks Standards in Pakistan and facilitated 50 large multinational and national corporations implementing Global DEI Benchmarks Standards at workplace. Zahid is Board Director at The Centre for Global Inclusion USA. Zahid has the honor of being distinguished speaker in international conferences, seminars, trainings on HR Data Analytics, at Las Vegas, Beijing, Moscow, Baku, Hanoi, Dubai, Abu Dhabi, Madrid, Vancouver and Tokyo. His analytical papers and expert talks have been featured by international media including MicrofinanceGatewayWorldBank Washington, CNBC, Dawn, BusinessRecorder, Business Plus TV and Gulf Economist. Zahid is the Chief Editor of periodic HR Magazine Workforce Tomorrow.

• Over 25 years of experience in Healthcare, Manufacturing, Aviation, Banking, Insurance, and Human Resources in multinational companies in USA, Europe, Middle East & North African region.
• Extensive passion, knowledge and experience in initiating and implementing Lean Six Sigma tools and methodologies like: Value Stream Mapping (VSA), Kaizen Events, 5S, 8 WASTE’s, A3, KPI’s, Strategy Deployment (Hoshin Kanri), PDCA/PDSA to name a few.
• Author of numerous publications and trained hundreds of professionals.
• Living in US since 1980.

Dana Bukhammas is the Human Resources Director of Zain Bahrain B.S.C., she started managing the Human Resources Department since 2009. Dana joined Zain Bahrain B.S.C. in July 2003.

Her focus is directed mainly on Human Capital development and maintaining a unique culture that empowers employees to perform and excel.  Adding to that, investing in state-of-art development programs that enable employees to drive the organization strategic objectives and sustainable growth.  Design and redesign employee engagement programs that are in line with the organization’s direction and values to ensure employees’ awareness of the value of their contributions towards the organization’s objectives.  Recruit, reward and retain talents through managing a performance base total reward program. Manage the Youth Development Program Zain Youth  (Zain Al Shabab), which was launched by Zain Bahrain B.S.C. in 2009 up to date. Prior to her role, Dana held other positions in Human Resources department, and supervisory roles in the Sales Department.

Dana holds a BSc in Business Management from the University of Bahrain, CIPD level 5, Executive Human Resources Development from Your University UK 2016 and she is currently completing her Masters degree in Business administration and Executive Coach from ILM. Dana Bukhammas is a vice Chairman for AIESEC of Bahrain, member in Women Empowerment committee in BSTD and a member in External Advisory Committee for the Bachelor of Statistics and Scientific Research Program in UOB.

Ms. Zarina Zeynalova is the CHRO of Pasha Construction Group based in Baku, Azerbaijan. Zarina has over 24 years of leadership and HR generalist experience in the Oil & Gas industry across multiple geographies. She combines visionary leadership and HR technical depth with a hands-on approach to build high performing HR teams and deliver HR excellence. She managed large diverse teams of employees and contractors in her roles.

Prior to joining Pasha Construction Group, she worked for BP in a variety of management positions across different locations like USA, UK, and Azerbaijan. In 2016 Zarina left BP in Houston and returned to Baku. She started with PwC in Azerbaijan as the Director of People & Organization practice. After short tenure with PwC, she successfully ran her own consultancy and provided HR and organizational effectiveness expertise to clients across different industries, including Oil & Gas, telecommunications, retail and public sector.

Zarina holds post-graduate diploma in People Management & Development from Nottingham Trent University in the UK. Zarina is a graduate of Advanced HR Executive Program at Cornell University, USA and holds a B.Sc. degree from Azerbaijan Medical University.

Dr. Carter-Scott is a behavioral scientist and executive master certified coach with 45 years of experience helping CEOs, C-suite executives, SVP’s, department heads, and managers attain maximum effectiveness. She also works with entrepreneurs, non-profits, and start-ups. Her background includes working with private and publicly traded organizations. She spoke at the United Nations in NYC in 2017, is executive producer and featured on-camera coach in LEAP, the coaching documentary in (2018), and she has written, composed, and produced the first a musical using coaching, The Workshop, A Dress Rehearsal for Life!

Dr. Carter-Scott is the original coach and coach trainer-founder of MMS Institute conducting MMS Coach Trainings globally since 1974, known as “The Mother of Coaching.” In addition the organization’s coaching and consulting has included multiple Silicon Valley mergers and acquisitions focusing on the integration of people from different cultures. She has written a chapter entitled, Coaching in Thailand in a recently published book (2017).

As an executive coach, Dr. Carter-Scott works with CEOs, senior level executives, and department managers. Her practical business background as an executive dealing with the complex challenges of running a successful global organization focused on training coaches is blended with her extensive experience as an executive coach.

Sachin Shenoy, is a sector-agnostic HR leader who comes 21 years of work experience with a passion for Talent Acquisition. He has been in leadership roles for the last 15 years and has managed HR across 40 odd countries.

Having spent the first 15 years of his career in India, he worked with companies like HCL, Hinduja Global, Satyam, ICICI Prudential and Narayana Health. His last role in India was with Go Airlines as Global Head of talent Acquisition.

In the last 6 years in the UAE he has managed 32 countries in the MENA, South Asia, CIS and the SEA regions, sometimes setting up business teams from scratch, which included the CEO/GM, CFO, and the sales teams in most of these countries. He currently heads the Talent Acquisition for the Americana Restaurants business.

He has a master’s degree in Commerce with Dual Specialization in Personnel Management and Industrial relations from Karnataka University. He also has 2 MDPs from ISB Hyderabad and MDI Gurgaon.

Gulmira has over 20 years of experience in national companies in Kazakhstan. For many years she worked as a HRD at the Sovereign Wealth Fund «Samruk-Kazyna».

In recent years, she managed a project to develop professional standards in the HR-field. Now she has been leading the program for training industry managers in change management and Leadership Development Program together with the government of the Republic of Kazakhstan